Rivas Zorggroep, a healthcare group providing home and hospital care in the Netherlands, announced on 24 February that a digital intrusion in their system led to the leak of 8,000 patients’ personal information.Read more
On 28 February, a data leak was announced at the Academic Medical Center (AMC), one of the Netherlands largest hospitals and foremost research institutions. Through a security breach at the hospital’s website contact form, the hacker successfully accessed personal patient data, such as names, contact information, social security and insurance numbers, and other medical details.
The countdown to the enforcement of the General Data Protection Regulation (GDPR) has already started.
The regulation, which goes into effect 28 May 2018, will have a significant impact on organizations and their customers in all industry sectors across Europe and beyond. While the new regulation may bring compliance challenges, it will also enable some businesses to create a competitive advantage if they adapt quickly.
No business sector is immune to the pressure of digitization these days. From transportation (Uber) through retail (Amazon, Zalando) to tourism (Booking.com), transform their processes in order to stay relevant. In the first digitization wave, companies typically focused on the direct customer experience and transformed their windows to the world: they invested in analytics to better understand and meet customer needs, improved and accelerated customer service by digitizing customer touchpoints, and made sure their message was consistent over different channels. For many companies this first wave is still on the top of their digital agenda today.Read more