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Digitally transforming organizations with Alfresco One

Written by Tom Laureys in Enterprise Content on 28/09/16



No business sector is immune to the pressure of digitization these days. From transportation (Uber) through retail (Amazon, Zalando) to tourism (Booking.com), transform their processes in order to stay relevant. In the first digitization wave, companies typically focused on the direct customer experience and transformed their windows to the world: they invested in analytics to better understand and meet customer needs, improved and accelerated customer service by digitizing customer touchpoints, and made sure their message was consistent over different channels. For many companies this first wave is still on the top of their digital agenda today.

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