Enabling a 360 degree view of customers to deliver best-in-class experience was the motto of the Modern Case Management with Alfresco seminar AMPLEXOR hosted on 19 October in Leuven, Belgium. Over a networking lunch, Bert Moons, Senior System Engineer at Alfresco joined our ECM team represented by Hans de Bal and myself, together with a full house audience to discuss the latest case management trends and how technology is keeping pace with rising customer demands.Read more
The rapid growth in the amount of information being produced within companies and how it’s being managed is impacting directly on business efficiency, employee productivity, IT infrastructure complexity, and most importantly, turnover. Understanding where your company is today and getting a clear view on your internal processes and information structure is key to determine what are your problem areas and where you need to invest in the future. But confronting the skeletons in our own closet can be tricky.Read more
No business sector is immune to the pressure of digitization these days. From transportation (Uber) through retail (Amazon, Zalando) to tourism (Booking.com), transform their processes in order to stay relevant. In the first digitization wave, companies typically focused on the direct customer experience and transformed their windows to the world: they invested in analytics to better understand and meet customer needs, improved and accelerated customer service by digitizing customer touchpoints, and made sure their message was consistent over different channels. For many companies this first wave is still on the top of their digital agenda today.Read more
From 25 to 28 April, the second edition of the BeeCon Alfresco Developer Conference will take place in Zaragoza, Spain. Since Alfresco replaced their own annual summit with the Alfresco Day Global Tour, the BeeCon Conference - organized by a group of Alfresco community experts - has been the biggest annual event to learn about the product and exchange ideas with Alfresco engineers.Read more
Yes, it's that time of the year again: flickering Christmas lights, last minute gift shopping and… new year predictions! Which tech trends will materialize, and which will come to an inglorious end? What plans are digital pioneers cooking up? And which steps should you be considering to keep your business flowing?
Here's what we think will happen in the Enterprise Content Management (ECM) space in 2017. So sit back, have another sip of your mulled wine and let us guide you through 10 predictions for the coming year.
On 8 July John Newton, Alfresco founder and CTO, shared his vision on the next generation of ECM systems during the webinar "Next-Gen ECM: Why the time is right for a new approach to enterprise content management".Read more
Many organizations still fail to manage their digital documents properly. They store the growing number of digital documents in multiple locations or spread over a number of personal cloud-based file sharing accounts. As the amount of digital information grows at an ever faster rate, this chaotic approach to document management leads to frustration and lost time: employees waste time searching for the correct document version, business processes are slowed, more mistakes occur, and money is wasted.Read more
In a previous post we already pointed out that there’s no lack of choice in the field of cloud file sharing products. And there’s even more competition on the way for Box, Dropbox, Google Drive and the likes: Amazon is claiming its share of the market with Zocalo.
Step by step, Amazon is moving from its cloud infrastructure offering (AWS) to full-blown SaaS offerings. Amazon WorkSpaces was a first step in that direction. Now Amazon Zocalo is a second clear sign of Amazon’s SaaS strategy.Read more
These days our personal online lives are almost unimaginable without cloud applications. Just think about a world without Facebook, Dropbox, Google Calendar, Youtube and the likes. As the Economist pointed out in an educational (and funny) chart, the time we spend in cloud apps is huge.Read more