Enabling a 360 degree view of customers to deliver best-in-class experience was the motto of the Modern Case Management with Alfresco seminar AMPLEXOR hosted on 19 October in Leuven, Belgium. Over a networking lunch, Bert Moons, Senior System Engineer at Alfresco joined our ECM team represented by Hans de Bal and myself, together with a full house audience to discuss the latest case management trends and how technology is keeping pace with rising customer demands.Read more
The rapid growth in the amount of information being produced within companies and how it’s being managed is impacting directly on business efficiency, employee productivity, IT infrastructure complexity, and most importantly, turnover. Understanding where your company is today and getting a clear view on your internal processes and information structure is key to determine what are your problem areas and where you need to invest in the future. But confronting the skeletons in our own closet can be tricky.Read more
No business sector is immune to the pressure of digitization these days. From transportation (Uber) through retail (Amazon, Zalando) to tourism (Booking.com), transform their processes in order to stay relevant. In the first digitization wave, companies typically focused on the direct customer experience and transformed their windows to the world: they invested in analytics to better understand and meet customer needs, improved and accelerated customer service by digitizing customer touchpoints, and made sure their message was consistent over different channels. For many companies this first wave is still on the top of their digital agenda today.Read more
On 28 February, a data leak was announced at the Academic Medical Center (AMC), one of the Netherlands largest hospitals and foremost research institutions. Through a security breach at the hospital’s website contact form, the hacker successfully accessed personal patient data, such as names, contact information, social security and insurance numbers, and other medical details.
The countdown to the enforcement of the General Data Protection Regulation (GDPR) has already started.
The regulation, which goes into effect 28 May 2018, will have a significant impact on organizations and their customers in all industry sectors across Europe and beyond. While the new regulation may bring compliance challenges, it will also enable some businesses to create a competitive advantage if they adapt quickly.
Most of my colleagues can share truly lyrical reflections on the beauty of a piece of clean, well-written code. Recently however, some of our technical consultants have spent considerably less time in their Eclipse or IntelliJ environments. The recent trend among Document Management vendors to offer case management configuration frameworks has really shifted the focus from development-from-the-ground-up to composing applications on the basis of existing components.Read more