No business sector is immune to the pressure of digitization these days. From transportation (Uber) through retail (Amazon, Zalando) to tourism (Booking.com), transform their processes in order to stay relevant. In the first digitization wave, companies typically focused on the direct customer experience and transformed their windows to the world: they invested in analytics to better understand and meet customer needs, improved and accelerated customer service by digitizing customer touchpoints, and made sure their message was consistent over different channels. For many companies this first wave is still on the top of their digital agenda today.Read more
In a previous blogpost, we discussed how traditional Intranets have shifted to become part of a bigger ecosystem: a totality where people, processes and information are connected, supported by technology in an extension of the traditional workplace - hence the term "Digital Workplace".
In this post, we'll elaborate on the main business drivers that justify a digital workplace.Read more
Traditional intranets have shifted into something new, often referred to as a "digital workplace" - something that allows employees to be more productive, that allows them to connect more easily to each other and that allows them to work remotely.