OpenText OT2: driving cloud innovation with SaaS applications

    OpenText expanded their Core Services, creating OT2, the SaaS information platform. What changes with this update?


    OpenText is expanding their Core Services, which from now on, will include a selection of tools made available through the OT Developer, creating the OpenText OT2 Core Services.

    What’s OT2?

    The OT2 is the SaaS information platform for developers, partners and customers, unifying the access to Information Management Platforms.

    It has foundation services and core services for developers to build on “Cloud Foundry” and “OpenText Cloud” data centers. On top of these services, you have the ‘containerized pre-build applications’ for you to use, like apps for capture and other integrations.

    Services and applications on OT2 will be brought straight to the developers. It’s the next phase! 😘


    What kind of services are we talking about?

    Selling services

    Foundational services









    Document creation



    The ‘selling services’ are the heart of the platform!

    For developers, the ‘Core Content Service’ is the most innovative one as it has a lot of updates in the ‘Content Metadata’, ‘Content Storage’ and ‘Retention Services’.

    OpenTextDirectoryServices is now fully supported for user authentication, where you are able to select multiple authentication options in the OT2 Admin Center. - The admin center is also updated with features to make user management much easier!

    OT2 started with the capture service, allowing automation of data sorting and data entry, all whilst reducing time and cost.You can extract data from documents and classify it. The future is bright with learning capabilities and increased productivity!

    The “Workflow Service” is brand new and based on the xCP and AppWorks BPM capabilities. This comes with a new workflow modeler in the “developer experience” that can be published in the runtime of OT2 or in the runtime at the customer itself!

    Another new feature is the ‘Core Viewing Service’ associated with Brava’s components, allowing users to view the desired documents and collaborating both internally and externally. In this new tool you can also view documents side by side and overlap them.

    The “Core Transformation Service” is another new service made available with Blazon, to make content and document transformation possible.

    Last, but certainly not least, the “Core Signature Service” makes it possible to sign-off your tasks that flow out from the ‘Workflow service’. You can even involve external users in the process!


    What’s in it for developers?

    One of the new updates is the move of “EIM workloads” (the old OT2) to the cloud. Why? Lower Total Cost of Ownership (TCO), modern, innovation and one Service Level Agreement (SLA) with (E)IM experts.

    It’s called ‘The Programmable Cloud’ for the developer experience.


    What will be there?

    • New forum
    • Webinars
    • Podcasts
    • Code samples
    • Swagger documentation
    • SDK’s
    • All the nice stuff for us developers!

    Moving from low-code to pro-code!

    And this is how it will look like…

    OpentText developer advantages

    OpentText developer advantages


    OpenText is making it as easy as possible to use and consume the APIs. You should select a developer plan based on your intentions on the OT2 platform. After login/authentication you get into the OT2 Console, where you can view what you’re doing. The whole back-end API management is done via Google Apigee.

    Some sample applications

    OpenText uses its own platform to deliver these pre-built applications to customers:

    Core for Experience Insights

    • Analytics on event attributes
    • Dashboards with data and metrics


    Core Signature

    • E-signatures in CMS
    • Templating


     Core for Capital Projects

    • Managing documentation
    • Brava! viewer


     Core for Supplier Exchange

    • Sharing content to external providers
    • Sounds like an external file sharing app


     Core for Building Information Modelling (BIM)

    • Sharing metadata
    • Matching and managing the metadata with submission models


    Core for Federated Compliance

    • Retention management and compliance
    • Consistent policy control


    Core for SuccessFactors (with SAP)

    • Document Management (like the smart UI)
    • Document Generation (no CMS like Documentum or Content Server. Direct on OT2!)


     Core Capture

    • Content processor (image clean-up and data extraction)
    • Machine learning capabilities for further automation

    The OT2 roadmap for 2020

    OT2 2020 roadmap

    OT2 2020 roadmap

    Published on    Last updated on 23/06/2020

    #Digital Transformation, #OpenText

    About the author

    Antal Bos is Senior Technical Consultant at Amplexor, based in The Netherlands. With more than 15 years of experience working with Documentum and OpenText technologies, he focuses on guiding customers and ECM teams through ‘sustainable information management’. Antal is a Professional Scrum Developer/Master and holds several technical certifications by OpenText and Dell EMC.